TERMS OF SERVICE

Last Updated: September 2026

Welcome to PawLuno.

These Terms of Service govern your use of the PawLuno website and purchases made through our online store.

By using our website or placing an order, you agree to these Terms.

1. USE OF OUR WEBSITE

You agree to use our website only for lawful purposes and in accordance with these Terms.

2. PRODUCT INFORMATION

We make reasonable efforts to display accurate product information.

However, colors, dimensions, packaging, materials, and appearance may vary slightly depending on the product, manufacturing batch, lighting, screen settings, or other factors.

3. PRICES

Prices may change without notice.

We reserve the right to correct pricing, product information, or other errors.

If an error affects an order, we may contact you before fulfilling the order.

4. ORDERS

We reserve the right to refuse or cancel an order when appropriate, including situations involving:

Product availability issues
Pricing or listing errors
Payment problems
Suspected fraud
Shipping restrictions
Incorrect customer information

5. PAYMENT

Payment must be successfully completed through an available payment method before an order can be processed.

6. SHIPPING

Shipping is governed by our Shipping Policy.

Delivery estimates are not guaranteed and may be affected by carriers, customs, weather, holidays, remote destinations, and other circumstances outside our control.

7. RETURNS AND REFUNDS

Returns and refunds are governed by our Refund & Return Policy.

8. THIRD-PARTY FULFILLMENT

PawLuno may use third-party fulfillment and logistics partners to source, process, package, and ship products.

Orders may therefore be shipped from different warehouses or locations and may arrive in separate packages.

9. PROHIBITED USES

You may not use our website:

For unlawful purposes
To commit fraud
To violate applicable laws
To interfere with website security
To attempt unauthorized access
To distribute malware
To infringe intellectual property rights

10. INTELLECTUAL PROPERTY

PawLuno content, including logos, graphics, text, designs, images, and other materials, may be protected by intellectual property laws.

You may not reproduce or commercially exploit our content without authorization.

11. THIRD-PARTY SERVICES

Our store may use third-party services and applications to operate the website, process payments, fulfill orders, provide shipping, analyze traffic, or provide other services.

Third-party services may have their own terms and privacy policies.

12. DISCLAIMER

To the maximum extent permitted by applicable law, PawLuno does not guarantee that the website will always be uninterrupted, secure, or error-free.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, PawLuno shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes rights that cannot legally be excluded.

14. CHANGES

We may update these Terms from time to time.

Updated Terms will be posted on this page.

15. CONTACT

For questions about these Terms:

support@pawluno.com

LEGAL NOTICE

PAWLUNO

PawLuno is an online pet products store.

CUSTOMER SUPPORT

Email: support@pawluno.com

BUSINESS INFORMATION

The legal business name, registration information, tax information, and official business address should be displayed here where required by the laws applicable to the business and its customers.

PawLuno may use third-party fulfillment, payment, logistics, and technology providers to operate its online store.

For customer support, please contact:

support@pawluno.com