Last Updated: September 2026
PawLuno respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how information may be collected, used, and shared when you visit or purchase from our online store.
INFORMATION WE MAY COLLECT
Depending on how you interact with our store, we may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Payment-related information processed by payment providers
- IP address
- Browser and device information
- Website usage information
- Information you provide when contacting customer support
HOW WE USE INFORMATION
We may use information to:
- Process orders
- Process payments
- Fulfill and ship orders
- Send order confirmations
- Provide customer support
- Send shipping updates
- Respond to inquiries
- Improve our website
- Improve our products and services
- Prevent fraud and abuse
- Comply with applicable legal requirements
- Send marketing communications where permitted
PAYMENT INFORMATION
Payments are processed through Shopify and/or third-party payment providers.
PawLuno does not intentionally store complete payment card information on its own systems.
Payment providers process payment information according to their own policies.
THIRD-PARTY SERVICE PROVIDERS
We may share necessary information with service providers that help us operate our business, including:
- Shopify
- Payment providers
- Shipping carriers
- Fulfillment partners
- Analytics providers
- Customer support providers
- Marketing providers
Information is shared only as reasonably necessary to provide their services or comply with legal obligations.
FULFILLMENT PARTNERS
Some PawLuno orders may be fulfilled through third-party fulfillment partners.
Necessary order information may be shared with the relevant fulfillment provider to process and deliver your order.
COOKIES
Our website may use cookies and similar technologies to:
- Keep the website functioning
- Remember preferences
- Understand website usage
- Improve the customer experience
- Support marketing and analytics
You may manage cookies through your browser or available website settings.
MARKETING
Where permitted by applicable law, PawLuno may send promotional emails.
You can unsubscribe from marketing emails at any time by using the unsubscribe option provided in the email.
DATA SECURITY
We use reasonable measures designed to protect personal information.
However, no online system can be guaranteed to be completely secure.
YOUR RIGHTS
Depending on where you live, you may have rights regarding your personal information, including rights to access, correct, delete, or restrict certain processing.
For privacy requests, contact:
support@pawluno.com
CHILDREN
Our website is not intended to knowingly collect personal information directly from children where prohibited by applicable law.
POLICY CHANGES
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.
CONTACT
PawLuno
Email: support@pawluno.com