Where does PawLuno ship?
We ship to selected destinations around the world. Available shipping options and costs are shown during checkout.
How long will my order take?
Orders containing ready-to-ship products are normally processed within 1–3 business days.
Estimated shipping time depends on your destination and selected shipping method.
Please see our Shipping Policy for details.
Will I receive tracking information?
Yes. When your order is shipped and tracking information is available, you will receive a shipping confirmation with your tracking details.
Why hasn't my tracking updated?
Tracking information may take some time to update after shipment.
International shipments can also experience periods with limited tracking updates while moving between countries or during customs processing.
Can I cancel my order?
Contact us as soon as possible if you need to cancel an order.
We cannot guarantee cancellation after an order has entered processing or fulfillment.
Can I change my shipping address?
Contact us immediately if you entered an incorrect address.
Once an order has been processed or shipped, we cannot guarantee that the address can be changed.
What if my item arrives damaged?
Contact us as soon as possible and provide your order number along with clear photos of the damaged item and packaging.
We will review your case and work toward an appropriate solution.
What if I receive the wrong product?
Contact us with your order number and clear photos of the product you received.
We will review the issue and assist you.
Can I return my order?
Eligible products may be returned according to our Refund & Return Policy.
Please contact us before sending anything back.
Do products arrive in separate packages?
They may.
If your order contains products fulfilled from different locations, your items may arrive separately and may have different tracking numbers.
Are customs fees included?
Depending on your destination, customs duties, taxes, VAT, or other import charges may apply.
Unless explicitly stated otherwise at checkout, applicable charges are the customer's responsibility.
Are payments secure?
Payments are processed through the secure payment methods available at checkout.
How can I contact PawLuno?
Email us at:
support@pawluno.com
We normally respond within 24–48 business hours.
